Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with Props electronics?
All our electronic devices come with a comprehensive 12-month manufacturer's warranty that covers hardware defects and technical malfunctions.
How long does shipping take for high-value items?
Standard shipping typically takes 3-5 business days. For high-value electronics, we use premium insured couriers to ensure your package arrives safely and requires a signature upon delivery.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. Products must be returned in their original packaging with all accessories and manuals included to qualify for a full refund.
Do you offer technical support for setup?
Yes, Props provides complimentary remote technical support for the first 90 days after purchase. You can reach our tech experts via live chat or email.
Are the products sold on Props authentic and brand new?
Absolutely. We only source directly from authorized distributors and manufacturers. Every item is guaranteed to be 100% authentic and factory-sealed unless explicitly marked as 'Renewed'.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible purchases.